How do I make an appointment?

Please fill in the online Book an Appointment form , with your preferred date , time and phone number  in the message box and we will call you back within 24 hours to confirm.

 

Why do I need to provide proof of my identity?

 

It is important for us to make sure that the person receiving treatment or advice is truly who they say they are. This is not only important for our records , but also important for us to hold with our records should there be an insurance related query.

How do I cancel an appointment?

 

After booking your appointment you will have been sent  confirmation with all details including clinician details, clinic site etc. Please let us know as soon as possible either by phone or email  if you are unable to attend an appointment that you have booked.

Is there a fee for cancelling an appointment?

If your appointment is cancelled 24 hours before the appointment then there is no cancellation fee. However, if it is cancelled  with less than 24 hours notice to the appointment time there will be a cancellation fee of £60. This is also stated in the terms and conditions.

How are my records stored?

Your electronic records  and correspondance will be stored securely within our IT systems and paper files. All our IT systems are encrypted and email transmission is secure. All our paper records are stored behind two locks and only authorised personnel have access to it.

Will any of my information be shared with third parties?

No.

None of your medical or treatment information will be shared unless authorised previously. If you are a insurance patient there will already be a authorisation and consent for us to share information with them and for them to share information with us. You can be assured that, if there is any request for medical information we will first seek written permission from you before releasing any information held with us. We operate in line with Data Protection Act 1998.

I need some information before I see my GP about accessing private services

We would be more than happy to answer  any questions about your needs . Please contact us through the ‘Contact Us ‘tab or by email  at [email protected] 

If you do not have insurance please contact us , and we will advise whether a GP referral is required in order to see one of our specialists.

I know which specialist I want to see

You will need to contact your insurer to confirm whether you are covered for your consultation and whether you will need a GP referral. If so, visit your GP and ask to be referred to the specialist at Cloud Medical using  the appropriate form which is available for download on the  ‘ For Patients’ tab.

Do I get confirmation when I book an appointment

Yes. Once you contact us for an appointment or self refer using one of our forms. We will contact you to make an recommendation on the most suited clinician to see you. Once the appointment is made , we will discuss the location that is best suited for your needs and make an appointment for you.

Once this is confirmed you will be sent all the relevant paperwork and details for the appointment.

What is the process for the inpatient service?

Currently our inpatient services cover only neurorehabilitation and complex neurodisability. Once the referral is made using the form , we will visit you in  hospital or your home to  assess if we can meet your needs. This assessment is free of cost and there is no obligation to  avail of the service.

If we are able to meet your needs, we will inform of the location for the inpatient admission depending on where the Consultant is best located to admit you under his/her care. Following this if you are happy with the proposed aims of admission and the location we will then send out bespoke costs, assessment letters and inpatient contracts/terms and conditions.

We are registered with all major insurance providers